Knowledge Base
The Knowledge Base is where you provide information so the AI chatbot can answer customers accurately.
4 sections to fill inβ
1. Business infoβ
Name, address, phone number, opening hours, short description.
2. Products / Servicesβ
List each product/service with price and short description.
Example (cafe):
- Black coffee: $1.50
- Milk coffee: $2.00
- Peach tea: $2.50
3. FAQβ
Frequently asked questions from customers and standard answers.
4. Other infoβ
Policies, current promotions, special information.
Tipsβ
- More detail = better chatbot β the chatbot only knows what you enter
- Update regularly β when prices change or new items are added
- Write naturally β no special format required